Detailed Business Process Model Description : Process Customer Request For Literature And Forms Description : 1.4 Identify Document Or Form To Send

1.4 Identify Document Or Form To Send
See Process Customer Request For Literature And Forms on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: CSR or Authorized User asks customer what information or Form is needed and if he/she prefer to receive it via email or postal service.

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