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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Process Customer Request For Literature And Forms Description
1.0 Analyze Request
1.1 Search For Customer
1.2 Add Person
1.3 Enter Customer Contact
1.4 Identify Document Or Form To Send
1.5 Request To Email Literature Or Form
1.6 Generate Email And Send To Customer
1.7 Receive Email Literature Or Form
1.8 Request To Print Literature Or Form
1.9 Print And Send To Customer
1.10 Receive Postal Literature Or Form
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