Process Customer Request For Literature And Forms Description This section includes detailed descriptions of the steps involved in the Process Customer Request For Literature and Forms business process, including: • 1.0 Analyze Request • 1.1 Search For Customer • 1.2 Add Person • 1.3 Enter Customer Contact • 1.4 Identify Document Or Form To Send • 1.5 Request To Email Literature Or Form • 1.6 Generate Email And Send To Customer • 1.7 Receive Email Literature Or Form • 1.8 Request To Print Literature Or Form • 1.9 Print And Send To Customer • 1.10 Receive Postal Literature Or Form