Detailed Business Process Model Description : Process Customer Request For Literature And Forms Description : 1.3 Enter Customer Contact

1.3 Enter Customer Contact
See Process Customer Request For Literature And Forms on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: CSR or Authorized User creates a customer contact pertaining to the literature or form and how it was sent to the customer, Email or post. This process is provided in 3.4.1.1 Manage Customer Contact.

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