Detailed Business Process Model Description : Process Customer Request For Literature And Forms Description : 1.9 Print And Send To Customer

1.9 Print And Send To Customer
See Process Customer Request For Literature And Forms on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CC&B
Description: CSR or Authorized User prints the literature or form and mails it on to the customer.
 
Note: Populate Option Type File Directory with spl V230_CCB_DEMO_BLD21_LIN_ORA_WLS/splapp/billView/, (Emailing Files); Defines the default file directory in which files need to be stored to be attachable to emails

© 2011 Oracle and/or its affiliates. All Rights Reserved