Business Process: 3.4.3.3 Process Customer Request For Literature And FormsParent Process: 3.4 Manage Customer RelationshipSibling Processes: 3.4.1.1 Manage Customer ContactThis process takes place, when a customer requests or needs some information in the format of literature or a form. We now provide a fast and effective way for a CSR or Authorized to deliver that information using the new Literature Request zone.
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