Overview : Brief Description

Brief Description
Business Process: 3.4.3.3 Process Customer Request For Literature And Forms
Process Type: Sub Process
Parent Process: 3.4 Manage Customer Relationship
Sibling Processes: 3.4.1.1 Manage Customer Contact
This process takes place, when a customer requests or needs some information in the format of literature or a form. We now provide a fast and effective way for a CSR or Authorized to deliver that information using the new Literature Request zone.

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